StarwispPricing

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Support

How to get help, and exactly what the diagnostics file contains.

Before you write #

  1. Run npx starwisp doctor. It re-checks everything the installer needs and prints a fix for each failure.
  2. Search troubleshooting and install for the exact message you see.
  3. Check faq.

How to reach us #

Email and the support form are on https://getstarwisp.com/support. Expect a reply within 2 business days (a target, not a guarantee). A known-issues list on the same page covers problems we already know about.

Never send a key, token, password, .p8, .pem or service-account file, to us or anyone. If you pasted one by mistake, revoke it at the vendor and make a new one. See each page under vendors/.

Include:

  • what you were doing, and the exact message;
  • the output of npx starwisp doctor, and of the failing command with --debug added (the installer never prints your keys);
  • your Starwisp version (npx starwisp --version);
  • the diagnostics file below.

The diagnostics download #

Settings → Support → Download diagnostics in the console builds one JSON file for you to read and attach. It is built from an allow-list, so it contains only:

  • the product version and the version of each settings file;
  • your presets;
  • the names of your secrets and when each was last updated, never their values;
  • the names of your repository variables;
  • the Vault check results (the plain-language sentences);
  • links to the last few failed runs and the names of the jobs that failed;
  • the GitHub App's permission list (when GitHub lets the console read it);
  • whether each console setting is present (yes or no).

It does not contain: any secret value, Actions logs, run titles (they hold your idea text), console Worker secrets, sign-in tokens, or raw vendor responses. The file also passes a filter that removes anything that looks like a key (for example sk-ant-, cfut_, ghp_, github_pat_ or -----BEGIN); if anything still slips through, no file is produced. Open it and read it before you send it. It is yours to review.

Also send the doctor output and the failing step's message.

Plain-text version of this page: /docs/support.md. This page is copied from the product's own docs, so it matches the release you install.

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